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Contact us

If you’re a Paragon Personal Finance Limited customer, who took out a loan prior to September 2014 and would like to speak to someone about your account, please call 0345 147 9303. If you took out a second charge mortgage with another lender and that mortgage is now owned by Paragon Bank, please call 0345 322 7900.

If you have a question about your application or you're a broker who would like to work with us, you can contact us on:

Call: 0345 149 7755


Write to: 51 Homer Road, Solihull, West Midlands B91 3QJ

If you've taken out a loan with us and have a query, you should contact us on: 

Call: 0345 149 7750


Write to: 51 Homer Road, Solihull, West Midlands B91 3QJ


At Paragon Personal Finance we are committed to providing a high standard of service to our customers. However, we appreciate that we don’t always get it right. If you feel this has happened, we want you to tell us about it so that we can put it right for you and all our customers.

complaints procedure

Help with repayments

If you think you may have problems making repayments we’re always happy to help -

help with repayments

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it

Paragon Personal Finance is a trading style of Paragon Bank PLC and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England number 5390593. Registered office 51 Homer Road, Solihull, West Midlands B91 3QJ. Paragon Bank PLC is registered on the Financial Services Register under the firm reference number 604551.